Yes! Every item at Lost Designer undergoes strict authentication.

• Bags & Wallets: Verified using Entrupy & Legitapp (with a certificate of authenticity provided).
• Other Luxury Items (Watches, etc.): Authenticated by Legit Grails (also with certification).

We stand by our process so confidently that if any item is ever proven inauthentic, we offer a 100% money-back guarantee.

New pieces arrive weekly in-store and online. For early access, join our newsletter.

Of course! DM us on Instagram or email [enquiries@lostdesigner.com.au] with the item name, and we’ll send extra media within 24 hours.

All our items are Pre-loved unless specifically marked as "New" in the product listing.

We accept Visa, Master card, American Express, Apple Pay, Google Pay, Eftpos, Union Pay, Shop Pay, Afterpay, Lay-Buy & Bank Transfer

If any original dust bags, receipts, or other accessories are included, this will be mentioned in the description of the item on the listing page. If no original dust bag is included, we will provide a Lost Designer dust bag for your item.

we are located at:
428E Toorak Road, Toorak VIC 3142 (The No. 58 Tram stops directly opposite our boutique at Stop 132). Visit our store

Monday - Friday: 10:30 AM – 6:00 PM
Saturday: 11:00 AM – 5:00 PM
Closed on Sunday

Yes, we do. After you purchase your item/s, you will receive an order confirmation email from us. Once the item has been shipped, you will receive another email with the shipping confirmation and tracking details.

We offer 7-day returns. A $55 restocking fee applies, and return shipping is at the buyer’s expense. Items must be returned in the same condition received, unworn/unused, with all original packaging and inclusions. Returns are not accepted on brand new items.

Every item is meticulously photographed, filmed, and described to ensure complete transparency. In the rare event an item is proven inauthentic, we’ll issue a full refund, including return shipping costs.

• Australia & New Zealand: Free tracked shipping via Australia Post Express
• Worldwide: Flat rate $49 AUD via EMS Express (includes full tracking)

All orders are shipped from our Toorak boutique within 1 business day.

For full delivery details, visit our Delivery Policy

We dispatch within 1 business day of your order (excluding weekends/public holidays).

Australia:

• Shipped via Express Australia Post
• Delivery: 1-2 business days after dispatch

International:

• Shipped via EMS Express
• Delivery: 

5-11 business days to major cities

Allow 2-3 weeks for remote cities

Track your package: You’ll receive emailed tracking once shipped. For details, see our Shipping Page.

Enjoy complimentary click & collect at our Toorak boutique:

1. Select "Pick Up In-Store" at checkout
2. We’ll prepare your order within 24 hours
3. You’ll receive an email confirmation when your items are ready

Pickup Address:
Lost Designer
428E Toorak Road, Toorak VIC 3142

Note: Please bring your order confirmation and valid ID.

We accept bags, wallets, watches & jewellery. For a list of designers we accept, please click here.

Selling your pre-loved luxury pieces is effortless:

1. Submit Photos – Share details via our Online Consignment Form
2. Receive a Quote – Our experts will respond within 24 hours with a valuation
3. Post Your Item – Once approved, we will provide you with a postage label
4. Get Paid – You’ll receive payment once your item sells via Bank Transfer

Pricing is dependent on a variety of factors including market prices, demand for the item, and the condition and age of the item

Our commission rates are tiered to ensure fair value for your luxury pieces:

• Under 2,000AUD: 25% or 275 AUD minimum fee)
• 2,000––5,000 AUD: 20% commission
• 5,000––10,000 AUD: 15% commission
• $10,000+ AUD: 10% commission

Once your item sells, we process your payment within 48 hours of the buyer’s funds clearing in our account. You’ll receive:

• Final payout (sale price minus commission)
• Payment confirmation via email
• Flexible options: Direct bank transfer

We have a standard 12 week consignment period. If the item does not sell in the 12 weeks, you can either choose to reduce the asking price, or we can ship it back to you at no additional cost. If you’d like your item returned before the 12 weeks is up, a minimum $200 early release fee applies.

To protect our buyers and maintain marketplace integrity, we enforce strict authentication protocols:

• Handbags/Accessories: A $90 AUD fee applies to cover authentication and handling costs.
• Watches: A $150 AUD fee applies (due to specialized verification requirements).