Fast shipping.
Clear returns.
Every US order ships from our Toorak, Melbourne boutique, fully tracked and insured. Delivery charges, duties and applicable taxes are shown at checkout.
Ships within 1 business day
From our Melbourne boutique
Full tracking included
Emailed once dispatched
Fully insured in transit
At no cost to you — signature on delivery
We ship everywhere.
Fast and tracked.
When to expect your order.
United States
US orders are dispatched from our Melbourne boutique using insured tracked international delivery. Tracking is emailed after dispatch.
Insured Tracked US Delivery
US delivery is estimated at 3–5 business days and may be affected by customs clearance.
Honest policy.
No hidden catches.
All items are sold on consignment — each one is unique and cannot be restocked. Because of this, we cannot accept returns for change of mind. Every piece is carefully inspected, photographed, and described so you can shop with complete confidence.
Changed your mind?
We can't offer refunds for change of mind, but we're happy to re-consign the item on your behalf under our standard terms — so you can still recover your funds by reselling through us.
Item not as described
Contact us within 7 days of delivery with photo or video evidence. If the item differs materially from how it was listed, we'll work with you to make it right.
Authenticity concerns
If an item is proven inauthentic, we will provide a full refund including return shipping. Our lifetime authenticity guarantee applies to every purchase — no time limit, no exceptions.
Questions about your order?
We're here to help. Reach us at enquiries@lostdesigner.com.au or call us on 03 9522 9884 during business hours.
